Terms and Conditions
Il Petalo, with registered office in Via Pietro Nenni 6, 00047 Marino (RM) – Italy, VAT number: 04396301006, hereinafter referred to as ‘Il Petalo’, is the owner of the e-commerce website available at: ‘www.ilpetalodimarino.it’, hereinafter referred to as the ‘website’.
- Territoriality. Home delivery service is only available in the areas specified on the website at the time of purchase.
- Description of the service. The service offered by Il Petalo includes: the creation of high-quality floral arrangements, their careful packaging and delivery within the agreed time frame. Il Petalo is committed to maintaining the creative style that distinguishes the shop and ensuring that the aesthetic effect is as close as possible to the order. Flowers are a natural, fresh and seasonal product, which is why Il Petalo cannot guarantee that all varieties and/or colours will always be available. In the event of exhaustion or unavailability of any type or colour of flower (with the exception of red roses), it may be replaced with the most similar flower available without prior notice from Il Petalo. The floral arrangement may differ from that shown in the photo; the photos are for illustrative purposes only. The vase shown in the photo is not included in the price unless expressly indicated. The prices of flowers and plants are subject to seasonal fluctuations. It is possible to attach a message to the order. Il Petalo reserves the right to cancel and refund the order at any time in the event of the product ordered being out of stock and/or totally or partially unavailable.
- Quality. Il Petalo attaches great importance to the quality it offers and the meticulous management of every order. Our sales policy includes:
- Creation of refined, elegant and contemporary floral arrangements.
- Freshness of the flower and/or plant.
- Careful packaging.
- Delivery carried out professionally and within the agreed time frame. As these are fresh and natural products, the lifespan and beauty of the plant and/or flower depend on the nature of the product itself, as well as its storage and care. Il Petalo is always available for any information. Any complaints must be received by Il Petalo within one day of receipt of the order. Complaints will not be accepted after this date.
- Home delivery. To ensure home delivery, all data entered in the order must be correct and complete. Il Petalo accepts no responsibility for delays or non-deliveries due to incorrect and/or incomplete data. In such cases, no refund will be due and, in the event of incorrect and/or incomplete data, additional delivery costs will be charged to the customer. If the recipient cannot be reached in any way, the order must be collected from the shop. Deliveries to inaccessible locations, trade fairs, stations, airports, customs offices or locations with restrictions of any kind are not accepted. If the recipient refuses delivery for any reason, the order shall be considered fulfilled and no refund shall be due.
- Delivery date and time slot. Il Petalo delivers on the day selected by the customer in the ‘Delivery date’ field on the website. Deliveries are made in two time slots, morning and afternoon from Monday to Saturday, and only in the morning on Sundays.
The time slot is an indicative preference and not guaranteed. Il Petalo may deliver at any other time without prior notice. - Additional products. The additional products shown in the photos (vases, soft toys, candles, etc.) are illustrative and may be replaced with similar products of equal or greater value. In the event of unavailability, Il Petalo will contact the customer and issue a refund equal to the amount of the missing product.
- Payment. The prices shown include VAT. The price of the products does not include delivery costs, which vary depending on the location. The order will only be processed once payment has been made in full.
- Withdrawal, cancellation and changes.
– Right of withdrawal: as required by law (Art. 59, Legislative Decree No. 21 of 21/02/14 of the Consumer Code), returns are not accepted as these are fresh, perishable products that are custom-packaged.
– Cancellations and/or changes: Il Petalo accepts cancellations and/or changes up to 3 days prior to the delivery date. After this period, changes and/or cancellations are at the discretion of Il Petalo. - GDPR and personal data. Personal data will be processed for the sole purpose of correctly managing the order, in compliance with existing privacy legislation (Legislative Decree 196/2003 and the European GDPR). For the complete GDPR privacy policy, please refer to the dedicated ‘Privacy Policy’ section of the website.
- Contacts and complaints. If you have any questions or complaints, please send an email to: info@ilpetalodimarino.it
- Applicable law. All orders are concluded and governed by Italian law.
- Competent court. Any dispute relating to the interpretation or execution of this contract shall be settled by the Court of Rome.
Upon completion of the order, the Customer declares that they have read and fully accept these terms and conditions of sale. The Customer undertakes to print or save an electronic copy and, in any case, to retain these general terms and conditions of sale in accordance with the provisions of Articles 3 and 4 of Legislative Decree 185/1999 on distance selling.